Shipping policy
Getting Your Bella Mailbox Safely to Your Home
We take shipping very seriously. Your personalized Bella mailbox is a handcrafted piece and a significant investment for your home. That's why we work with UPS Ground to ensure safe and reliable delivery. This policy outlines our shipping process, estimated timelines, and what you can expect.
Processing and Timelines
FROM ORDER TO SHIPMENT
Production Time: 7 to 10 business days — Once your order is confirmed and payment is received, our team begins the handcrafted construction of your mailbox. This period includes material preparation, construction, painting, finishing, quality inspection, and packaging. We don't rush: every mailbox receives the meticulous attention it deserves.
Quality Inspection: 1 to 2 days — Before your mailbox is shipped, it goes through our final quality inspection. We check the finish, hardware, construction, address personalization, and overall appearance. No defect leaves our workshop.
UPS Ground Shipping: 3 to 7 business days — After packaging, your mailbox ships via UPS Ground. Delivery time depends on your location within the continental United States. Most orders arrive within 3 to 7 business days after shipment.
TOTAL ESTIMATED TIME: 10 to 17 business days (approximately 2 to 3 weeks)
Shipping Details and Coverage
SHIPPING METHOD
Carrier: UPS Ground
Insured: Full coverage against damage during transit
Tracking: Real-time tracking number provided by email
Signature: May be required upon delivery depending on value and location
SHIPPING COST — FREE SHIPPING within the continental United States. We cover all UPS Ground shipping costs for orders within the 48 contiguous states. This is included in your final quote, with no surprise charges at checkout.
Geographic Coverage
CONTINENTAL UNITED STATES — We ship to the 48 contiguous states with free UPS Ground service. This covers most of our customers nationwide.
ALASKA, HAWAII, AND PUERTO RICO — We can ship to Alaska, Puerto Rico, and Hawaii, but shipping costs vary based on distance and carrier rates. Contact us for a custom shipping quote: Phone: (786) 619-5720, Email: bellamastermailbox@gmail.com
INTERNATIONAL ORDERS — We currently do not ship internationally. All orders must ship to addresses within the United States. If you have a special request, contact us to discuss options.
How We Protect Your Mailbox
Your Bella mailbox is carefully packaged to withstand the shipping process. Here's what we do:
Protective wrapping — The mailbox is wrapped in protective materials to prevent scratches, dents, and exposure to the elements.
Reinforced box — Packaged in a high-quality reinforced shipping box, designed to withstand ground transport.
Interior padding — Cushioned materials inside the box that absorb impacts and prevent movement during transit.
Inspection label — A proof of delivery and inspection notes are included so you know your mailbox was prepared with care.
Receiving and Inspecting Your Delivery
WHEN YOUR PACKAGE ARRIVES Check the exterior of the box for visible damage. Sign for the delivery (if required by the carrier). Carefully open the box and remove the mailbox. Inspect for damage, defects, or missing hardware. Test the door, tray, and locking mechanisms (if applicable).
DAMAGE UPON DELIVERY
If your mailbox arrives damaged from shipping:
Document the damage with clear photos of the mailbox and the damaged packaging. Contact us within 48 hours of delivery. We will arrange a replacement mailbox at no cost to you. You do NOT need to return the damaged mailbox first: the replacement ships immediately.
Tracking Your Order
REAL-TIME UPDATES — When your mailbox ships, you'll receive an email with:
UPS tracking number
Estimated delivery date
Link to track your package in real time
Packaging details and care instructions
You can monitor every step of your delivery using the UPS tracking link. Updates include package pickup, in-transit milestones, and delivery confirmation.
Professional Installation Service (Local Miami)
One of Bella's great advantages: we don't just ship your mailbox, we can also install it.
INSTALLATION COVERAGE AREA
South Florida up to Orlando (Miami-Dade, Broward, Palm Beach, and surrounding counties).
WHAT INSTALLATION INCLUDES ✓ Professional installation by our expert team ✓ All hardware, fasteners, and mounting materials ✓ Site assessment and best-location recommendation ✓ Post-installation testing and adjustments ✓ Cleanup of any installation debris
INSTALLATION COST — The installation service has an additional cost (generally between $300 and $500 depending on your location and the complexity of the mailbox). The quote is provided at the time of ordering.
INSTALLATION SCHEDULING — Once your mailbox is ready to ship, we'll coordinate a convenient installation time with you. We offer flexible scheduling that adapts to your availability.
DIY INSTALLATION — If you're outside our service area or prefer to install it yourself, we provide detailed installation instructions, diagrams, and access to our support team by phone or email.
Frequently Asked Questions
Q: Can I expedite my order? A: Our standard production time of 7 to 10 days reflects the handcrafted nature of our work. If you need a rush order, an additional charge of $500.00 applies. We don't rush quality. However, if you have an urgent need, contact us to see what options are available.
Q: What if I'm not home when UPS delivers the package? A: UPS will leave a notice or hold the package at a nearby distribution center. You can reschedule delivery or pick it up yourself using your tracking number. A signature may not be required depending on your location.
Q: Do you ship to P.O. boxes? A: UPS Ground cannot deliver to P.O. boxes. You must provide a physical address for delivery. If you have a particular situation, contact us.
Q: Is shipping included in my final quote? A: Yes. Free UPS Ground shipping within the continental United States is included in your final price. No hidden shipping charges.
Q: What if my mailbox arrives damaged? A: Contact us within 48 hours with photos. We'll replace it at no cost. You don't need to return the damaged mailbox first.
Have more questions? Our team is ready to help you personally.
📞 (786) 619-5720
✉️ bellamastermailbox@gmail.com