Refund policy
Our Commitment to Quality
At Bella Master Mailbox, we are committed to delivering exceptional quality and customer service. Every mailbox is handcrafted with meticulous attention to detail and thoroughly inspected before shipment.
- Custom Order Policy
Because every Bella mailbox is custom-designed and handcrafted specifically for your home, we do not accept returns on customized orders. Each mailbox is created according to your specifications — including color, finish, materials, hardware, and custom design elements.
2. Damage in Transit: Replacement Coverage
If your Bella mailbox arrives damaged due to carrier mishandling, we will replace it at no cost to you. If your mailbox arrives with visible damage:
Inspect your package immediately upon delivery. Document all damage with photos of the packaging and the damaged mailbox. Contact us within 48 hours of delivery with photos and a description of the damage.
We will ship a replacement mailbox at no charge. You will not be required to return the damaged unit first.
3. What Is NOT Covered
Change of mind or buyer remorse. Personal dissatisfaction with color, style, or design choices made at order. Damage caused by improper installation or maintenance after delivery. Weathering or natural patina changes over time. Damage from environmental factors, accident, misuse, or neglect.
4. Quality Guarantee
Each piece is handcrafted and inspected before shipment to ensure flawless finish and paint quality, properly fitted hardware, secure and durable construction, and precise customization to your specifications. If you believe there is a manufacturing defect, please contact us — we will evaluate and work with you on a solution.
5. Why No Returns on Custom Orders?
Made-to-Order: your mailbox is created specifically for you, not pulled from stock. Artisanal Craftsmanship: every detail is handcrafted with intention — this is bespoke creation, not mass production. Peace of Mind: we offer detailed consultations so you feel confident before we begin.
6. Contact for Claims
Email: bellamastermailbox@gmail.com | Phone: (786) 619-5720 | bellamastermailbox.com