Shipping and Delivery Policy
Delivering Your Bella Mailbox Safely to Your Door
We take shipping very seriously. Your custom Bella mailbox is a handcrafted masterpiece and a significant investment for your home. That is why we partner with UPS Ground to guarantee safe and reliable delivery. This policy outlines our shipping process, estimated timelines, and what to expect.
Processing and Timelines
FROM ORDER TO SHIPMENT
Production Time: 7–10 business days. Once your order is confirmed and payment is received, our team begins handcrafting your mailbox. This 7–10 day window includes material preparation, construction, painting, finishes, quality inspection, and packaging. We do not rush — every single mailbox receives the meticulous attention it deserves.
Quality Inspection: 1–2 days. Before your mailbox ships, it undergoes our final quality inspection. We verify the finish, hardware, construction, custom address numbering, and overall appearance. No defects leave our workshop.
UPS Ground Shipping: 3–7 business days. After packaging, your mailbox ships via UPS Ground. Delivery time depends on your location within the continental United States. Most orders arrive within 3–7 business days from shipment.
TOTAL ESTIMATED TIME: 10–17 business days (approximately 2–3 weeks).
Shipping Details and Coverage
SHIPPING METHOD
Carrier: UPS Ground
Insured: Full coverage against damage during transit
Tracking: Real-time tracking number provided via email
Signature: May be required upon delivery based on value and location
SHIPPING COST
FREE SHIPPING within the continental United States. We cover all UPS Ground shipping costs for orders within the 48 contiguous states. This is included in your final quote — no surprise extra fees at checkout.
Geographical Coverage
CONTINENTAL UNITED STATES: We ship to the 48 contiguous states with free UPS Ground service. This covers the vast majority of our customers nationwide.
ALASKA, HAWAII AND PUERTO RICO : We can ship to Alaska, Puerto Rico and Hawaii, but shipping costs vary due to distance and carrier rates. Please contact us for a custom shipping quote:
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Phone: (786) 619-5720
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Email: bellamastermailbox@gmail.com
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INTERNATIONAL ORDERS: We currently do not ship internationally. All orders must be shipped to addresses within the United States. If you have a special request, contact us to discuss options.
How We Protect Your Mailbox
Your Bella mailbox is carefully packaged to withstand the shipping process. Here is what we do:
Protective Wrap: The mailbox is wrapped in protective materials to prevent scratches, dents, and exposure to the elements.
Reinforced Box: Packaged in a high-quality, heavy-duty shipping box designed to handle ground transit.
Interior Padding: Cushioning materials inside the box absorb impacts and prevent shifting during transit.
Inspection Label: Packing slip and inspection notes are included so you know your mailbox was prepared with care.
Receiving and Inspecting Your Delivery
WHEN YOUR PACKAGE ARRIVES:
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Check the exterior of the box for visible damage.
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Sign for the delivery (if required by the carrier).
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Open the box carefully and remove the mailbox.
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Inspect for any damage, defects, or missing hardware.
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Test the door, drawer, and locking mechanisms (if applicable).
DAMAGE UPON DELIVERY: If your mailbox arrives damaged from shipping:
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Document the damage with clear photos of the mailbox and the damaged packaging.
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Contact us within 48 hours of delivery.
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We will arrange a replacement mailbox at absolutely no cost to you.
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You do NOT need to return the damaged mailbox first — the replacement will be shipped out immediately.
Tracking Your Order
REAL-TIME UPDATES: When your mailbox ships, you will receive an email containing:
UPS tracking number
Estimated delivery date
Link to track your package in real time
Packaging details and care instructions
You can monitor every step of your delivery using the UPS tracking link. Updates include package pickup, transit milestones, and delivery confirmation.
Professional Installation Service (Local Miami)
One of the best advantages of Bella: we don't just ship your mailbox — we can also install it.
INSTALLATION COVERAGE AREA: South Florida to Orlando (Miami-Dade, Broward, Palm Beach, and surrounding counties).
WHAT IS INCLUDED: ✓ Professional installation by our expert team. ✓ All mounting hardware, fasteners, and installation materials. ✓ Site assessment and recommendation for the best placement. ✓ Post-installation testing and adjustments. ✓ Cleanup of any installation debris.
INSTALLATION COST: The installation service carries an additional cost (typically between $300 and $500 depending on your location and the mailbox complexity). The quote is provided at the time of your order.
SCHEDULING: Once your mailbox is ready to ship, we will coordinate a convenient installation time with you. We offer flexible scheduling to fit your availability.
DIY INSTALLATION: If you are outside our service area or prefer to install it yourself, we provide detailed installation instructions, diagrams, and access to our support team via phone or email.
FAQ (Shipping & Delivery)
Q: Can I expedite my order? A: Our standard production time of 7–10 days reflects the handcrafted nature of our work. If you need a rush order, an additional fee of $500.00 will apply. We do not compromise on quality. However, if you have an urgent timeline, contact us to see what options are available.
Q: What happens if I am not home when UPS delivers? A: UPS will leave a notice or hold the package at a nearby distribution center. You can reschedule delivery or pick it up yourself using your tracking number. A signature may not be required depending on your location.
Q: Do you ship to P.O. Boxes? A: UPS Ground cannot deliver to P.O. Boxes. You must provide a physical street address for delivery. If you have a unique situation, please contact us.
Q: Is shipping included in my final quote? A: Yes. Free UPS Ground shipping within the continental United States is included in your final price. No hidden shipping fees.
Q: What if my mailbox arrives damaged? A: Contact us within 48 hours with photos. We will replace it free of charge. You do not need to return the damaged unit first.
Have more questions? Our team is ready to assist you personally.
📞 (786) 619-5720
✉️ bellamastermailbox@gmail.com